Got a question?
Below you will find answers to the questions we get asked the most.
However, feel free to contact us, we are always available.
What does Trip Me Up do for me?
At Trip Me Up, we use our passion and knowledge of the world to plan and book your holiday. We partner directly with hotels, holiday rentals, tour guides ... who give you their best prices, special perks and incentives because we don't charge them any commission, meaning the price they quote is the price they receive. No more 30% commissions taken by the middle men travel agents.
How does the pricing work?
Our trips have a suggested itinerary and prices, but the final price depend on the dates you travel, the hotels you stay in and the tours you choose. When you call us or send a booking request, we work with you to plan a holiday for you within your proposed budget.
What is the booking process?
First, we ask you some important questions such as your budget, how many of you are travelling, when you want to travel, what sort of holiday you are looking for and where you want to go. If you know where you want to go, we put together a suggested itinerary that is within your budget and send it to you. You then decide whether you want to go ahead or make some tweaks (there are always plenty of options, we always make sure you are 100% happy with every choice you make). If you do not know where you want to go, we put together different trips for you to choose from. Again, once you have chosen your trip, you can make tweaks as required.
How do I pay?
Once you have confirmed your holiday itinerary, it's time to book! 50% of the holiday cost is paid for at the point of booking and the balance is due within 6 weeks of travel.
How am I financially protected?
We protect your money with Protected Trust Services and are also ATOL protected, meaning you can book with the confidence that your money is safe. Also, all our payments to suppliers are insured, so our customers have complete financial protection if one of our suppliers becomes insolvent.
How do you encourage sustainable travel?
We understand that it is not realistic to just stop flying, but we will help you consider other options such as train travel when it fits with your holiday requirements. We will always choose accommodation partners that have environmentally friendly policies and local tour guides to ensure the money you spend is going back into the local community, not going to huge corporations that focus on paying out to their shareholders.
What happens if something goes wrong while I am away?
We are available 24 hours a day while you are away. We plan everything meticulously and most of the time everything runs smoothly. However, for your peace of mind, we are here for you if anything goes wrong.
